High-level staff from 110 Studios initiate a meeting (either online or in-person), about one hour in duration, with the key decision makers from the client.  110 Studios staff guide the client representatives through a series of questions designed to establish the project's parameters.

By the end of the meeting, 110 Studios will have gathered detailed set of requirements from the client.

Step 2: Create an Online Wireframe for Client Inspection

Should the client remain interested in working with 110 Studios past Step 1, then 110 Studios will create what is known as a wireframe.  A wireframe is a simple diagram of the site without any design elements such as colors, textures, graphics, etc.

The wireframe allows the client to inspect the pages that will comprise the web site and to ascertain what modules will comprise each page.  The best way to understand how a wireframe works to view our wireframe example.

After viewing the wireframe, the client communicates to 110 Studios any changes that need to be made.  Once a client-approved wireframe is produced, 110 Studios will submit to the client a breakout of cost, attempting to link dollar values with site requirements.

Once a final wireframe is in place, and the client has agreed to all cost estimates, a contract is signed, and the process moves to stage II.

Most clients benefit from browsing through design examples, rather than trying to invent a design from scratch.  To that end, 110 Studios provides a gallery of web site designs, all of which can be modified to fit client requirements.  Arriving at a desirable look and feel for the site starts broadly and narrows to a finish.

To better understand how this works, please feel free to visit our design gallery.

Of course, if the client needs to have the look and feel of the site meet certain institutional requirements, this can be accommodated as well.

Step 4: Implementation

This is the step in the process where everything comes together.  We modify the chosen design to form a framework for the site, and add all of the chosen modules to each page.

At the end of the process, what is known as a beta site has been produced, and is live on the development server for the proper personnel to browse and edit.  The public cannot access the beta site.

Step 5: CMS Training

The beta site will have some basic content, like logos, headings and maybe some dummy text known as lorem ipsum.  Such elements are placed on the page during development so that 110 Studios can judge the approximate look and positioning of real content, once it arrives.

To properly add the real content, selected staff at the client need have initial training with the Content Management System (CMS).  The CMS is accessed in a special section of the web site, hidden from the public, and requiring a sign-in with proper credentials.

The CMS system allows the non-technical staff at the client organization to edit virtually any part of the web site.  110 Studios provides training on how these procedures work.

Step 6: Client Adds and Edits Site Content

After the initial CMS training has been completed, key staff from the client begin the process of utilizing the CMS to add real content.  This phase usually exposes details that need adjustment, and were overlooked when the dummy content was being utilized.

The client reports back to 110 Studios what tweaks are needed, and these changes are implemented.  It is rare that major changes are desired at this point, but if that should occur such changes can be negotiated.

While it is possible for a client to host the web site on their own web servers, we usually recommend that the site is hosted on a 110 Studios server.  Our servers are secure, robust and cost effective.  Please feel free to view a table of hosting plans that vary in price according to bandwidth used (the more popular the site, the more bandwidth, the greater the cost).

Support:

Support can be provided on a per-incident basis or by subscribing to a yearly subscription plan.  We encourage the latter, especially in the first year of a site's release, as most questions concerning site operation tend to happen early on in the site's lifecycle.

Our support plans guarantee that...

• You will receive technical support within 1 business day of submitting your support issue.
• You will receive free upgrades to all CMS components as they may become available during the subscription year.

The per-incident support model is billed at an agreed-upon hourly rate (usually between $80 and $150 per hour, depending upon the type of work required).  While 110 Studios will always provide support for all clients, we cannot guarantee the same 1-business-day turn-around we offer with the subscription plan.

Training

We provide training for all staff upon completion of the beta site (see Step 5 above).  This training is not deemed to be complete until all staff are comfortable performing the tasks assigned to them.  Fees associated with this first round of training are built into the overall setup fees for the site build-out.

Ongoing training for new features (added after the site is live), or new staff can be arranged at anytime.  Fees for training vary, but sessions are usually billed at an hourly rate.  Factors that influence training fees are:

• session location: on-site vs. online
• session duration
• supporting materials needed/required